Our Documentation team makes sure that our customers have the necessary documentation at their disposal after implementation and after every new release.

This includes:

• Extensive Online Help
• Technical guides
• Best practices
• Release notes (general and custom)
• Release news
• Data model (updated for every new release)
• Training guides
• Screencasts

For training of key users and system administrators, Sofico has a team of dedicated Miles specialist instructors. The following training modules are offered, each aimed at different Miles user roles:

• Leasing and fleet management training: brief overview of the leasing and fleet management basics.
• Miles Functional Training: teaches both key users and end users how to use the software effectively through hands-on training sessions.
• Miles Configuration Training: aimed at key users and provides them with the necessary skills to configure products and formulas in Miles and configure functionalities in MilesWeb.
• Miles Technical Training: for IT staff which goes into detail about the database model, the database structure, database server installation and Miles Application Management.

We use a 'Train the Trainer' approach for each of these training modules.